Senior Client Success Manager

Role: Senior Client Success Manager

Location: New York, NY or Remote

ABOUT OOVA:

Oova is a well-funded women’s health tech company that has developed a groundbreaking home-testing platform that enables patients and doctors to track hormone levels in real-time without a blood draw.  Oova has developed a first-of-its-kind, patent-pending process to help women make informed fertility decisions by accurately measuring hormone levels through daily urine samples. We are threading the needle between at-home testing and targeted telehealth! 

The team spent over 3 years fusing innovative biochemistry, ground-breaking image processing, and machine learning to detect these hormones using a simple Oova test precisely. For our customers, it’s as simple as peeing on a stick and scanning it with a smartphone. Oova provides personalized insights to facilitate pregnancy and expose reproductive health issues like polycystic ovarian syndrome (PCOS). Never before have women been able to gain the level of insight Oova provides as affordably (10x cheaper than regular clinic visits), effectively (utilizing machine learning and AI to get personalized information), and comfortably (no blood draws or mailing anything to a lab).

WHY OOVA:

  • The global fertility technology market is expected to be over $45 billion by 2027; at-home diagnostics and digital health markets are forecasted to be $7 billion and $551 billion, respectively, by 2027
  • Our initial U.S. market opportunity is $357 million
  • Our investors include Spero Ventures, BBG Ventures, Company Ventures, and Life Sciences Special Situations Fund
  • Our industry-leading technology has just transitioned to scalable manufacturing, and we are ready to ramp up sales
  • We are curating a one-of-kind data set that has never been collected before
  • Our HIPAA-compliant dashboard enables a clinician to view their patient’s precise real-time hormone data
  • Our comprehensive platform delivers capabilities beyond our peer competitors
  • We are already recognized by leading medical clinics as a break-out technology ready to reshape the hormone testing market
  • We have been featured in TechCrunch, Forbes, CNBC, Fortune, New York, Parents, and many other multi-media platforms

THE ROLE: 

We seek a talented and experienced Sales Professional to join our biotech start-up. You will report to our Chief Executive Officer and play a crucial role in growing our revenue stream as we continue to grow our business-to-business model. This is an exciting opportunity to contribute to improving women's health by creating user-centered, intuitive, and visually appealing features.  As a Senior Client Success Manager, you will be responsible for selling testing into obstetrics, gynecology, reproductive endocrinology, and integrative medicine, specifically in the United States. There is also an opportunity to identify novel revenue channels as you become more comfortable with the portfolio.

WHAT YOU'LL DO:

  • Selling the physician on the value of the Oova platform 
  • Providing In-Service training to office staff
  • Managing and onboarding accounts to the Oova platform 
  • Build, execute, and manage a customer success pipeline to ensure recurring revenue
  • Delivering local talks and arranging peer-to-peer programs for groups that want to learn more 
  • Must meet expense budget and administrative requirements
  • Must update CRM to track targeting, frequency, messaging, and strategic/tactical information and manage a clean pipeline of business 
  • Attend regional meetings and Women's Health conferences as planned

WHAT WE'RE LOOKING FOR:

  • BS/BA degree required ideally 
  • 3+ years in the healthcare selling arena of women's health/integrative medicine 
  • Excellent verbal and written communication skills
  • Documented successful track record in sales; history of being a top-level performer in prior roles
  • Proven ability to manage ever-increasing responsibility and sustain growth
  • In-depth product knowledge and knowledge of disease states in the current field of expertise
  • Ability to travel and do overnights as needed
  • Models the “consultative sales” approach; recognized by others for excellent selling and presentation skills
  • Effective at overcoming obstacles and challenges by utilizing problem-solving skills
  • Working knowledge and application of HIPAA laws, privacy, and ethics surrounding patient privacy and information 
  • Uses discretion and professionalism as it relates to handling patient and physician information and documentation 
  • Track record of demonstrating integrity, even when inconvenient 
  • Must be flexible, innovative, and self-motivated 
  • Systems and Software - proficient in Excel, PowerPoint and Word, and CRM, preferably Hubspot
  • Ability to work in a fast-paced start-up environment, adapt to changing priorities and manage multiple projects simultaneously.

COMPANY CULTURE:

Shifting the landscape of technology doesn’t happen on its own. It happens via the continuous and well-defined rigor of people who have a shared passion and who are dedicated to working toward a common goal. We are looking for exceptional people to join our rapidly growing startup and positively impact our company culture and product. We strongly appreciate positivity, curiosity, and, above all else, the ability to nail things down. We are incredibly conscious of creating a comfortable, flexible environment that cultivates the desire to be engaged, ask questions, and feel a vested interest in our team's success. Most importantly, you should value honest and direct communication as you recognize that this is the best way for any individual or team to learn and grow continuously. Accomplishing our collective goals will be fun but complex; you should pursue an ongoing and rewarding challenge!

WHAT IT’S LIKE TO WORK WITH US:

We’re passionate about the technology we’ve created and know we are revolutionizing healthcare. The products you help us create will impact a person’s ability to understand what it means to be healthy and provide them with the tools they need to make educated choices about how they move forward. Our pursuit is altruistic, but that does not mean we live unbalanced lives. We have families and passions outside of work, and we know that the best work comes from sharp, rested people. We respect each other and each of our contributions, and we believe that the best solutions will come from diverse ideas and perspectives. You’re joining a family.

‍

To apply, please send your resume to careers@oova.life.